Career Highlights
Built a Customer Service Department from the Ground Up
At Poppins Health, implemented Zendesk, developed SOPs, automated workflows, and created scalable support systems that improved consistency and customer experience.
Increased Program Participation by 40%
At Hillcrest Senior Living, replaced outdated tracking methods with visual management tools and data-driven planning processes that expanded program offerings and engagement.
Generated $90,000 in Sponsorship Revenue
At Gallatin County Fairgrounds, developed sponsorship relationships, secured record-level sponsorship support, and helped establish a repeatable sponsorship pipeline.
Saved $20,000 in Marketing Spend
Identified opportunities to reduce advertising costs while maintaining visibility and community engagement.
Built Knowledge Systems That Outlasted the Role
Created documentation, onboarding resources, templates, workflows, and operational guides that reduced institutional knowledge risk and improved team efficiency.
What makes me different
Most people either focus on people or systems.
I focus on both.
I understand how people actually work, where communication breaks down, and how operational processes affect the customer experience. My approach is practical, adaptable, and centered on creating solutions that people will actually use.
I don't just identify problems.
I build the resources, workflows, and systems that solve them.
Let’s Work Together
If you're interested interviewing with me, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.